Coronavirus

Current information

Communication of 29 October 2020

Here you will learn everything important about the impact of the coronavirus on our offer and our guests.

Mandatory wearing of mouth-nose protectors in all publicly accessible rooms

According to the latest decision by the Swiss Federal Council, persons aged 12 and over must wear a mouth-nose protector (MNS) in all rooms accessible to the public from Thursday, 29 October. For the cable car sector, this means that wearing a mouth-nose protector or a mask is now mandatory as soon as you enter the entrance area. If the minimum distance of 1.5 metres cannot be maintained a mouth-nose protector or a mask must generally be worn outdoors as well (waiting areas, chair lifts, ski lifts etc.). Of course the wearing of a mouth-nose protector is still obligatory in our mountain railways and cable cars on Corvatsch/Furtschellas and Diavolezza/Lagalb.

In the restaurants, cafés and bars it is now also mandatory to wear a mouth-nose protector while standing or moving around in the room. A mouth-nose protector or a mask must also be worn on the terrace and may only be removed when the guest is seated at a table. All tables seat a maximum of 4 people (this applies to the terrace as well). An exception is made for children sitting with their parents. The mask does not have to be worn when sitting at a table.

In order to protect our guests and employees, we ask you to observe a few rules. The following measures apply to the use of the cable cars:

  • Keep your distance
  • Wear a mouth-nose protector
  • Observe hygiene rules
  • Pay cashless
  • Take along read brochures
  • We clean regularly

Protective measures

Corvatsch AG and Diavolezza Lagalb AG implement the measures of the protection concept according to the recommendations of Cable Cars Switzerland. In addition, the large-capacity cabins are regularly disinfected with a highly effective hydrogen peroxide atomizer. "Furthermore, we appeal to the self-responsibility and solidarity of our guests", emphasises Markus Moser.

The following protective measures are to be taken into account in the cable cars and in the catering establishments:

Mountain railway service: To protect ourselves
Gastronomy: To protect ourselves

 

Protection concepts of Corvatsch AG and Diavolezza Lagalb AG

Protection concept for mountain railway operations and customers (in german)
Protection concept gastronomy (in german)
Protection concept for employees and external companies (in german/italian)

 

Protection concept VR Glacier Experience, Diavolezza valley station

VR Glacier Experience protection concept (in german)

Ticket recharge in the webshop

In order to make it easier to comply with hygiene regulations when buying tickets and to avoid long waiting times at the ticket office on site, we ask you to book your tickets via our webshop whenever possible and, if chip id cards are already available, to load them directly when booking online.

Mandatory wearing of masks in the entire ski area – with the exception of the pistes

In the Corvatsch/Furtschellas and Diavolezza/Lagalb ski area we follow the safety concept of the Swiss Cableways Association, based on the latest measures of the Federal Council. According to this, from the start of the winter season, the following applies:

  • The obligation to wear a mask applies in all waiting areas, whether indoors or outdoors, and also in heavily frequented places such as parking lots, multi-storey parking lots etc.
  • A mask must be worn on all mountain railways, including ski lifts and chairlifts – not only in the waiting area.

As in the whole of Switzerland, the obligation to wear a mask applies to persons over 12 years of age.In the restaurants and cafés it is mandatory to wear a mask while standing or moving around in the room. The mask does not have to be worn when sitting at a table. According to current rules in Switzerland, not more than 4 people are seated at the same table.

Frequently Asked Questions

When does the winter skiing season 2020/21 start?

The first ski day in the Engadin took place as planned on the Diavolezza, on 17 October. The Corvatsch and Corviglia ski season will start on 28 November. Naturally, this skiing and snowboarding season will be a bit different from the previous years but, nevertheless, we are convinced that everyone will be able to keep safe distances while enjoying the more than 300 km of slopes in our skiing region.

Can I get a refund on my ski pass if the mountain railway service is being suspended?

In the event of an official order to suspend all transport services due to a pandemic (lockdown), the selling price of tickets and subscriptions will be refunded in the form of a voucher. This voucher can be redeemed for the purchase of a ticket or subscription. Calculation of the refund (partial refund): purchase price / validity period x duration (number of days) of the official closure.

Will there be a refund for ski passes if the Engadin/Switzerland will be put on a quarantine/risk list?

In that case or if you cannot travel to the Upper Engadin due to health reasons, any refund is excluded. A travel cancellation insurance therefore is strongly recommended.

Will there be a limit on capacity in mountain railways and chair lifts?

Neither the Swiss legislator nor the Federal Office of Public Health have plans to restrict the maximum number of people in cable cars or chair lifts. Any ride with our cable cars will take less than 15 minutes; only a contact time longer than 15 minutes leads to an increased risk of infection. In case of large crowds there will be further rides in order to undercut the maximum transport capacity.

Measures in mountain restaurants

In the mountain restaurants the official minimum distances between tables and seating opportunities apply. Furthermore, partitions have been installed in the seating areas, and the self-service areas have been adjusted to the hygiene measures. Mouth-nose-protection is obligatory inside restaurants and bars, as long as you are not seated. Not more than 4 people will be seated at the same table, except families.

More FAQ about the situation in the Engadin

Information of the Destination Engadin

Information of the Canton Graubünden

Corvatsch 3303
Corvatsch Park